Welcome to Therrings Cleaning Services! By using our website and booking our cleaning services, you agree to these Terms & Conditions.
1) Eligibility
- Clients must be 18+ or have parental/guardian consent
- You confirm access to the property for scheduled cleaning
- You will provide accurate contact and property information
2) Bookings & Payments
- Bookings are made via our website form or by phone
- Appointments are confirmed by email or text
- Service times are estimated and may vary
- All prices are in CAD and subject to applicable taxes
Payment: Due upon completion of service by e-transfer, credit card, or debit. Monthly plans are billed automatically at the start of each billing cycle.
3) Cancellations & Refunds
- 24+ hours before: full refund or free reschedule
- 12–24 hours before: 50% cancellation fee applies
- Under 12 hours / no-show: full service fee applies
- If we cancel: full refund within 7 business days or priority reschedule
4) Service Delivery
- We provide all cleaning supplies and equipment unless otherwise arranged
- Clients must provide access to property and utilities (water, electricity)
- We are not responsible for pre-existing damage or fragile items
- Valuables should be secured; we are not liable for loss or theft
5) Safety & Liability
- Please inform us of any pets, allergies, or special requirements
- Our staff are trained, insured, and background-checked
- We carry liability insurance for accidents during service
- You participate at your own risk for property-specific hazards
6) Satisfaction Guarantee
- If you're not satisfied, contact us within 24 hours
- We will return to address any issues at no extra charge
- This guarantee applies to standard cleaning items only
7) Website Use
- No illegal or unauthorized use
- No malware or harmful code
- Respect copyright and trademarks
- See our Privacy Policy for personal information
8) Governing Law
- Laws of Alberta and Canada
- Exclusive jurisdiction: courts of Alberta, Canada
9) Contact